Listen to a sample.
- Small percentage of calls reviewed
- Inconsistent manual scoring
- Issues discovered late
- Limited audit evidence
- Managers spend hours searching
AI-powered conversation assurance
Every call checked.
Every issue surfaced.
Call Conversa listens to every customer call, creates an accurate transcript, scores it against your standards, flags risk, provides the evidence and routes important calls for human review and sign-off.
100%call coverage
AI + Humanassurance workflow
Evidence-ledscoring decisions
QUALITY COMMAND CENTRE
Live
24,821 calls monitored
PASS
94.1%
23,356 calls
REVIEW
4.8%
1,192 calls
CRITICAL
1.1%
273 calls
CALL CONVERSA INSIGHT
Mandatory disclosure omissions increased 18% this week. 47 calls require manager review.
Quality
89.4
↑ 3.1
Compliance
97.8
↓ 0.4
Customer experience
92.1
↑ 1.7
AI ↔ Human QA agreement
96.2%
Built for teams that need more than a transcript.
Contact centres
Sales teams
Financial services
Insurance
Customer service
Regulated operations
The problem
Random call sampling leaves too much unseen.
Traditional QA asks managers to listen to a tiny fraction of calls. Call Conversa turns every conversation into structured, reviewable quality data — so your team can focus attention where it matters most.
→
Assure every conversation.
- 100% AI monitoring coverage
- Consistent evidence-backed scoring
- Risk surfaced automatically
- Human sign-off where required
- Managers review exceptions, not noise
The platform
From conversation to assurance — automatically.
One workflow for listening, scoring, reviewing, coaching and improving.
01
Evidence-backed AI scoring
Every score can be tied to the exact transcript evidence and audio moment that caused it, giving reviewers context instead of a black-box number.
Required disclosure
REVIEW
Expected disclosure not detected before call close.
02
Human sign-off
Approve, override, fail, escalate or assign coaching with a permanent audit trail.
03
Risk-based review queues
Automatically separate ordinary calls from the conversations that require human attention.
Critical 27
Review 112
Pass 9,861
04
Natural-language scorecards
Describe what a good call looks like. Turn policies and standards into measurable QA criteria.
“Agents must verify identity, explain cancellation terms and clearly confirm next steps.”
05
Critical-failure rules
Stop a high average score from hiding a serious compliance failure. One critical miss can trigger an automatic fail.
Overall 91% • Compliance: FAIL
06
AI ↔ Human calibration
Measure agreement between your reviewers and Call Conversa so you can monitor scoring consistency over time.
96.2%agreement
07
Coaching that closes the loop
Turn recurring weaknesses into targeted coaching and measure whether performance improves after intervention.
Top coaching opportunity
Objection handling
Objection handling
Why Call Conversa
We are not trying to be another transcription tool.
Transcription and generic AI scoring are becoming expected. Call Conversa is designed around assurance: evidence, accountability, risk prioritisation and continuous improvement.
Talk to us about your QA process
01
AI monitors. Humans remain accountable.
Automate coverage without removing managerial judgement from high-risk decisions.
02
Explainable, not black-box.
Every important score can show the evidence, rule, reasoning and confidence behind it.
03
Built around exceptions.
Managers spend time on unusual, risky and low-confidence calls — not random sampling.
04
Vertical-ready.
Use industry-specific scorecards, terminology, critical-failure logic and reporting packs.
How it works
Listen. Score. Review. Improve.
A simple operational loop designed for thousands of calls, not dozens.
Ingest
Send call audio from your existing telephony or recording source.
Listen
AI creates the transcript and structures the conversation for analysis.
Score
Evaluate the call against your QA, compliance and customer-experience criteria.
Prioritise
Pass routine calls and route uncertain or high-risk conversations for review.
Sign off
Managers approve, override, escalate or assign an action with full history.
Improve
Spot patterns, coach teams and measure whether quality improves over time.
Conversation intelligence
See what is happening across every call.
Call Conversa turns individual conversations into management insight. See emerging risks, recurring objections, coaching needs and quality trends without manually searching through calls.
- Recurring compliance issues
- Team and agent performance trends
- Customer objections and friction points
- Quality changes after coaching
- Patterns by team, product or call type
This week’s signals
Price objections +31%
Highest increase in the retention team.
47 disclosure reviews
One missing phrase accounts for most failures.
Coaching opportunity
Discovery questioning is the strongest predictor of top scores.
Industry packs
Make assurance specific to your world.
Build sector-specific QA packs with preconfigured scorecards, language, critical-failure rules and reporting — so customers start with a system that understands their operation.
Financial services
Disclosure, vulnerability, suitability, conduct and complaint indicators.
Insurance
Needs, eligibility, policy explanations, exclusions and required disclosures.
Sales teams
Discovery, objection handling, next steps, conversion behaviours and coaching.
Customer service
Resolution quality, empathy, process adherence, escalation and customer friction.
Simple pricing
Pay for conversations analysed — not seats.
Plans are based on AI analysis minutes because a one-minute call and a one-hour call should not cost the same. Keep users and reviewers flexible while your usage scales with the conversations you process.
£249/month
For smaller teams getting serious about structured call QA.
7,500AI analysis minutes / month
- AI transcription
- Core QA scorecards
- Call summaries
- Agent & team dashboards
- Basic review workflow
MOST POPULAR
Professional
£699/month
For growing teams that want continuous QA and manager accountability.
30,000AI analysis minutes / month
- Everything in Starter
- Custom scorecards
- Evidence-backed scoring
- Risk & exception queues
- Manager review & sign-off
- Coaching recommendations
- Full audit history
£1,499/month
For regulated and higher-volume teams where QA risk really matters.
75,000AI analysis minutes / month
- Everything in Professional
- Critical-failure rules
- AI ↔ Human calibration
- Advanced risk reporting
- Multi-team management
- Industry assurance packs
- Priority onboarding
Enterprise
Custom
For complex contact centres, multiple business units and high-volume deployments.
150,000+ minutes
Custom volume, integrations, security, SLAs, retention and implementation.
Talk to sales
Additional analysis minutes can be purchased as usage grows. Final allowances and overage rates should be calibrated against your average call duration and processing costs.
The commercial case
Sell the value of assurance, not the cost of transcription.
Less manual sampling
+
More call coverage
+
Earlier risk detection
=
Better QA economics
Call Conversa should be positioned against the time, risk and inconsistency of manual QA — not against the raw per-minute price of speech-to-text.
Ready to hear the difference?
Turn every conversation into measurable quality.
Keep your existing phone system. Add Call Conversa and give managers a clearer view of what is happening across every customer interaction.